News: easyJet warns compensation legislation is bad law
Flights > News > # 184 (16/02/2005)
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Low-cost airline easyJet today accused new EU legislation regarding passenger compensation of being “bad law” and “the most flawed piece of European legislation in recent years”. In a press release, the company condemns the legislation – designed to make airlines accountable for the level of customer service – as “unfairly biased” against the airline industry.
The new legislation, which comes into effect tomorrow, only applies to airlines. The airline believes this is in breach of EU rules to treat all forms of transport identically.
Commenting on the legislation, easyJet Chief Executive Ray Webster insisted: “easyJet will look after its passengers and will implement the legislation from tomorrow. However, what started as a good piece of legislation to prevent traditional airlines ‘bumping’ passengers through overbooking has become a bad piece of legislation and will cause unnecessary confusion and conflict between airlines and their customers.”
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