Bmibaby

Airline Profile

Delivered into the world in 2002, this low-cost subsidiary of BMI flies to a range of European holiday and city-break destinations.

Bmibaby's appeal lies in its notional flexibility: it counts online check-in and access to executive lounges as optional extras, allowing passengers to pick and choose what they want to pay for.

Inevitably, this has left the airline - like many of its budget rivals - open to gripes about hidden charges: in this instance, for baggage, seat reservations, and inflight snacks and drinks.

Online feedback suggests the company's customer service procedures could be improved: more than one complainant has remarked upon the irony of an online operator that refuses to provide its customers with an e-mail contact address.

Quick Facts

Airline Code: WW
Alternative Name: BMI Baby, Flybmibaby
Type: ABU

Your Comments (2)

Ryan Thompson

10 January 2012 at 00:14 | #

I've heard that BA are taking over BMI, but that they don't want anything to do with bmibaby. I'd like to make a trip with them to Lisbon in October, should my booking be secure?

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- James Avery
  
  10 January 2012 at 00:27 | #
  
  For now, everything is business as usual, and bmibaby may still be taken on as a going concern or merged into another airline. Any changes will take time, and there will be advance notification, although if they are either wound up, or the route is axed, you will only get your money back. There is no consequential liability for hotel or car hire bookings, so I'd bear that in mind before confirming anything.
  
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